Frequently Asked Questions
Shipping and Delivery
Details that need to be included in the shipping address
Is there a faster shipping option available?
Is the order shipped discretly?
What shipping carriers do you use?
Do you provide shipping insurance?
Can customers choose their preferred shipping carrier?
Are there any locations you do not ship to?
Product Details
What’s your strongest Kratom?
How do I know which strain fits my needs?
What’s your lightest Kratom?
Do you offer packages of multiple strains?
Are there any seasonal or limited-edition strains available?
Order Details
Can I modify my order after it has been placed?
How do I know if my order has been successfully processed?
Can I place an order for someone else as a gift?
Payment and Pricing
What payment methods are accepted?
Are there any hidden fees or charges?
Do coupons affect shipping costs?
Are there any discounts for bulk purchases?
Customer Support
How can I contact customer service?
What are the customer service hours?
Do you offer a satisfaction guarantee?
Can I get a refund if I'm not satisfied with the product?
How do I report a problem with my product?
Returns and Exchanges
What is your return policy?
How do I initiate a return or exchange?
Who covers the cost of return shipping?